Privacy Policy

Scope

This policy applies to the site at veevip.com.tr and the VeeVip platform. Detailed information on the processing of your personal data is in the KVKK Privacy Notice, and information on cookies is in the Cookie Policy.

This policy also applies to the VeeVip (passenger) and VeeVip Partner (carrier) mobile apps.

Core Principles

When processing your personal data, we follow these principles:

• Complying with the law and the rules of good faith
• Being accurate and, where necessary, up to date
• Processing for specific, explicit and legitimate purposes
• Being relevant, limited and proportionate to the purposes for which they are processed
• Retaining only for the period set out in the relevant legislation or required for the purpose of processing

We Do Not Sell Your Data

We do not sell, rent or share your personal data with third parties for advertising. Your transfer request is shared only with the carrier who will handle it.

Security Measures

• All connections to the site are encrypted (HTTPS/TLS).
• Forms are protected by a security check that blocks forged requests (CSRF protection) and by a rate limit against misuse.
• Database access credentials are kept on the server, outside publicly accessible directories.
• Access to personal data is limited to authorised persons only.
• App passwords are stored in an irreversible (hashed) form; even we cannot see your password.
• Documents uploaded by carriers are stored in an area that is not accessible from the internet and can only be viewed by an authorised administrator.
• Servers and software are kept up to date and backed up regularly.

Data Breach

If we become aware that your personal data has been unlawfully obtained by others, we will notify you as soon as possible and the Personal Data Protection Board within 72 hours at the latest, under Article 12 of the Law.

Mobile Apps

• Location (passenger app, optional): used only to show where you are on the map and to fill in the pick-up address; it is not stored.
• Notifications: messages about your booking and, for carriers, new jobs are notified; you can turn off notifications in your phone settings at any time.
• Camera and gallery (VeeVip Partner): used only when uploading documents; only the photo you choose is sent.
• Account deletion: you can delete your account in the account/profile section of the app; the messages and notification records linked to your account are deleted as well. Records subject to a legal retention obligation are kept for the retention period.

Carriers

The carrier who takes on your request must use the information passed to it only to carry out the transfer and must protect it; this obligation is set out in the Carrier Subscription Agreement we conclude with carriers. The carrier is a separate data controller for the data it processes.

Children

The platform is not intended for persons under 18 to create transfer requests on their own. Requests for persons under 18 must be created by a parent or guardian.

External Links

Third-party links on the site such as WhatsApp are subject to the respective companies' own privacy policies.

The fare calculator map images are loaded from OpenStreetMap servers. Address searches and points you select on the map are processed via our server; your IP address is not shared with external services for these searches.

Changes and Contact

When this policy is updated, the new version is published on this page and the date at the top of the page is changed. For questions: [email protected]