Question 1

What vehicle types are there?

Accepted Answer

Carriers on the platform mostly operate VIP Vito (5 seats) and VIP Sprinter (7 seats) type vehicles. The carrier who takes on the transfer shares the exact vehicle details.

Question 2

What documents do carriers and drivers have?

Accepted Answer

Only carriers holding a transport authorisation certificate can subscribe to the platform. Ensuring that drivers hold SRC and psychotechnical certificates and that vehicles' compulsory insurance is valid is the carrier's legal obligation; VeeVip checks these documents at registration.

Question 3

What happens if my flight is delayed?

Accepted Answer

If you share your flight number, the carrier tracks any delay and adjusts the pick-up time accordingly. The carrier tells you in advance whether a waiting fee applies.

Question 4

What are the cancellation terms?

Accepted Answer

The carrier who takes on the transfer sets the cancellation terms and informs you in advance. Details are on the Cancellation and Refund Terms page.

VIP Vehicles on the Platform